FAQs
Frequently Asked Questions (FAQs):
- Do you have a physical store?
Not yet! Currently, we are an online-only boutique. You can shop our entire collection at modabella-london.com.
- What are your shipping options?
We offer fast shipping with DHL within England. Shipping times and costs will be calculated at checkout.
- How can I track my order?
You can track your order here using your order number and email address.
- What is your return policy?
We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days for a full refund. For more details, check our Refund Policy.
- How can I contact customer service
You can reach us via email at customer.modabella@gmail.com Our customer service team is available Monday to Friday, 08:00 - 17:00, and Saturday, 10:00 - 16:00.
- How do I know my payment is secure?
We use industry-standard encryption to protect your personal information and payment details. Shop with confidence knowing your data is secure.
- Can I change or cancel my order?
Orders can be modified or canceled before they are shipped. Contact us as soon as possible at customer.modabella@gmail.com
if you need to make changes.
- How can I stay updated on new arrivals and promotions?
Sign up for our newsletter at the bottom of our homepage to receive updates on new arrivals, exclusive promotions, and more.
- Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased here.
- How do I use a discount code?
You can enter your discount code at checkout in the designated field. Only one discount code can be used per order.
- What sizes do you offer?
We offer a range of sizes from XS to XL. Please refer to our Size Guide for detailed measurements.
- How do I care for my items?
Each product page includes care instructions. Generally, we recommend washing items in cold water and hanging them to dry to maintain their quality.
- What should I do if I receive a damaged item?
If you receive a damaged item, please contact us at customer.modabella@gmail.com within 7 days of delivery with your order number and a photo of the damage. We will assist you with a replacement or refund.
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If you need any more changes or have any other requests, please let me know!